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How do I contact Casigood Casino?

Reach our team by live chat, e-mail or phone, with someone answering 24 hours a day, 7 days a week.

Get in touch UK Gambling Commission 53133-8819-R-307502

Paid today

607,946 £

6,913 Players online

UK Gambling Commission licensedLicense 53133-8819-R-307502, audited by SIQ, QUINEL, BMM Testlabs

27-minute average withdrawal£57M paid weekly, £71,000 maximum per transaction

256-bit SSL encryptioneCOGRA alternative dispute resolution, data protected under UK law

Reach a human

Faster than waiting on hold

Casigood keeps every channel staffed around the clock, so help never closes.

Got a quick question?

Start a live chat for quick account or bonus questions and get a reply in about two minutes, day or night. It suits players who want an answer without hanging on.

Start chat

Something needs explaining

Write to [email protected] for anything that needs detail, like a stuck withdrawal, and expect a reply in around four hours. Attach screenshots so we can act sooner.

Write now

Phone support

Call +44 20 4120 3855 (GMT) to talk a problem through with a person, usually picked up in about five minutes. Best for urgent payment issues or anything easier said than typed.

Call us

Local support

Set your UK support up

Everything below is set up for players in the United Kingdom, from the number you dial to who watches over us.

How to reach us

Phone+44 20 4120 3855

Time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

RegulatorUK Gambling Commission, 53133-8819-R-307502

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Details that speed up a support reply

Gather these first, because a complete first message usually saves a second exchange.

Registered e-mail address on your account
Your account number or player reference
Screenshot of any error or failed payment
Payment method name and last four digits
Short summary of what happened and when

Right queue first time

Before you write, check the address

Matching your message to the right Casigood address means the specialist team picks it up first, not last.

Your account

General support[email protected]

Verification and documents[email protected]

Money matters

Deposits and withdrawals[email protected]

From first message to a final decision

Follow the stages in order and you will know exactly where your case stands.

Filing your first complaint

Write to [email protected] from your registered address, describe what happened and the outcome you want. Support logs the case and gives you a reference.

Casigood Casino replies in writing

Casigood Casino answers within the published email window, asking for anything missing. Read their findings, then say plainly whether you accept them.

Casigood Casino manager review

Ask your handler to pass the file to a manager when the reply misses key facts. A senior reviewer rereads the evidence and issues a final decision in writing.

Casigood Casino internal stages first

Take the matter to the UK Gambling Commission if the final decision leaves you unsatisfied. Escalating works only after our internal stages are closed.

Answers before you wait

Casigood Casino: the questions players send most

Clears up the worry that nobody picks up when something goes wrong at an awkward hour.

trustIs anyone there late at night and at weekends?+

Support answers around the clock, every day of the year, so a Friday night or a Sunday morning gets the same reply as a Tuesday lunchtime. Times we quote are UK time, GMT.

trustWhen will my account actually be closed?+

Ask for an account closure in live chat and it is handled while you are in the conversation. Requests sent by e-mail from your registered address are picked up within a few hours, and you get written confirmation once it is done.

trustHow long does verification take after I upload my ID?+

Documents are checked within three hours of arriving. Queues lengthen late in the evening, so sending a clear photo of each document saves a round of questions. You hear back either way, and nothing stays unread overnight.

trustCan I confirm you are licensed in Britain?+

Casigood Casino Ltd holds UK Gambling Commission licence 53133-8819-R-307502. You can check the register yourself before you deposit. The company is registered in the United Kingdom under Company No. 58797304.

trustWhere do I find my account details for support?+

Give your full name, date of birth and the e-mail address on the account. That is enough for an adviser to pull up your record, so never send your password, and nobody here will ask for it.

trustCan I be helped in a language other than English?+

Advisers reply in English, German, Finnish and Norwegian. English is the default for this site, so every UK request is answered in English unless you ask otherwise. Say at the start which language you would rather use.

Who you deal with

The company behind Casigood Casino

Nothing here is hidden: these are the same details our UK players see on the licensing record.

Company

Legal nameCasigood Casino Ltd

Company numberCompany No. 58797304 (United Kingdom)

AddressHigh Street, London

Licence

RegulatorUK Gambling Commission

Licence number53133-8819-R-307502

Written contact

Support e-mail[email protected]

Response times

Hours, answers and expected waits

These numbers tell you which channel is quickest for your question tonight.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first reply2 minutes